Guarantee & Warranty Terms

At Dampness & Rot (Glasgow) Ltd, we trust the damp-proofing, rot-care and wood-preservation work we do, so you can, too. Our aim is simple: give every property owner the confidence and calm that comes with solid, worry-free service. On this page, we set out, in plain language, what our guarantee and warranty cover, so you know exactly where you stand.

Scope of Guarantee

Dampness & Rot (Glasgow) Ltd puts a write-it-down promise on selected jobs, including:

• Damp-proof membranes and injections
• Dry-rot and wet-rot cures
• Timber care, such as woodworm fills and fungicidal shields
• Physical fixes for condensation are more than just a fan.

This guarantee assures you weve used the right tools, skill, and materials to meet the trades gold standard.

Guarantee Duration

The length of our guarantees depends on the type of service provided:

A Guarantee Certificate is issued upon full completion and payment.

What’s Covered

Collapse or failure of the damp course fitted within the stated guarantee period.

• Reappearance of dry rot or wet rot in the repaired section
• New timber pests, such as woodworm, in the treated zones
• Products or processes failing because of substandard materials or careless workmanship

NOTE: The warranty covers only those areas marked in the official survey report or invoice.

What’s Not Covered

Our guarantee does not cover the following:

• Pre-existing conditions not treated by us
• Damage due to leaks, plumbing issues, or poor ventilation not disclosed at the survey
• Structural damage not associated with the treated area
• DIY or third-party interference with our work
• External factors like flooding, roof leaks, or rising ground levels
• Decorative damage (e.g., blistered paint, wallpaper lifting)
• Natural wear and tear or materials affected by time, misuse, or negligence

The guarantee becomes void if remedial work is carried out by another contractor or altered by the property owner without our written consent.

Claim Procedure

To make a warranty or guarantee claim contact us in writing or via email with:

• Your full name and property address
• Invoice or certificate reference number
• Description of the problem
• Photographic evidence if applicable
• We will arrange a site inspection to assess the issue.
• If the issue falls under the guarantee, we will carry out remedial works at no cost to you.

If the issue is unrelated, we may still assist with advice or provide a new quote

Transfer of Guarantee

Our guarantees are transferable to new property owners, subject to:

• Written request within 30 days of property transfer
• administration fee
• Confirmation that no unauthorised work was carried out on treated areas

Transfer must be approved in writing by Dampness & Rot (Glasgow) Ltd for it to be valid

Limitation of Liability

While we take every precaution to ensure your property is protected, our liability is limited to:

• The re-treatment or repair of the originally serviced area
• No responsibility for consequential loss (e.g., loss of rent, inconvenience, or redecorating)

Nothing in this section affects your statutory consumer rights under UK law.

Our Commitment to Quality

With more than 25 years working directly on damp-proofing and timber-care projects, Dampness & Rot (Glasgow) Ltd guarantees to move beyond simple paperwork; they mirror our skill, attention to detail, and dependable service. Each job is supported by certified technicians, professional surveyors, and proven treatments built to last.

We strive to deliver:

Sound diagnosis grounded in on-site survey findings

Straightforward communication before, during, and after treatment

Honest warranties free of hidden clauses

Questions or Concerns?

We are always here to help. If you have questions about our guarantee or believe you may need a warranty inspection, feel free to contact our support team:
Dampness & Rot (Glasgow) Ltd

130 Toryglen Street, Glasgow, G5 0BH

Phone: 07473 894 358