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Dampness & Rot (Glasgow) Ltd

Privacy Policy

Privacy Policy

At Dampness & Rot (Glasgow) Ltd, we remain dedicated to safeguarding your privacy and dealing with your personal information in an honest, careful way.

This Privacy Policy explains what data we collect, the purposes for which we use it, to whom we share it, and the rights you hold under the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other relevant laws.

We believe trust begins with transparency; for that reason we write this policy in plain English and review it at regular intervals.

What Personal Data We Collect

We may collect the following types of information when you visit our website, contact us, or use our services:

a) Information You Provide Directly

  • Full name
  • Email address
  • Phone number
  • Property address
  • Service preferences
  • Message or inquiry details (via contact form or phone)

b) Information Collected Automatically

  • IP address
  • Browser type and device
  • Pages visited and time spent
  • Referring website or link
  • Cookie and tracking technology data (see Cookie Policy)

How We Use Your Information

We use your data for the following lawful and specific purposes:

Purpose

  • Responding to inquiries
  • Booking surveys or services
  • Processing payments
  • Improving our website
  • Complying with legal obligations
  • Marketing and promotions

Lawful Basis (UK GDPR)

  • Consent or legitimate interest
  • Performance of a contract
  • Performance of a contract / legal obligation
  • Legitimate interest
  • Legal obligation

Sharing Your Information

We do not sell your personal information.

When necessary, we share information only with trusted partners:

Payment processors to complete your transaction

Email or web providers who send updates or maintain our site

Analytics services, such as Google Analytics, that track traffic anonymously

Legal or regulatory agencies that request records by law.

Every provider is bound by contract to safeguard your data and follow relevant privacy regulations.

Data Retention

We retain your data only as long as necessary:

For service provision: up to 6 years (to comply with legal/accounting requirements)

For inquiries: up to 12 months

For analytics: anonymised and aggregated after 26 months

You can request deletion of your data at any time, provided it does not conflict with legal requirements.

Your Rights Under UK GDPR

As a UK resident, you have the following rights:

  • Right to Access – Ask what personal data we hold about you.
  • Right to Rectification: Request corrections to your data.
  • Right to Erasure: Ask us to delete your data (“right to be forgotten”).
  • Right to Restrict Processing: Ask us to limit how your data is used.
  • Right to Data Portability: Ask us to transfer your data to another provider.
  • Right to Object: Object to processing for marketing or analytics.
  • Right to Withdraw Consent: Withdraw permission at any time.
  • Right to Lodge a Complaint: File a complaint with the ICO (www.ico.org.uk).

Cookies and Tracking

Cookies support a smoother experience by remembering choices, measuring site traffic, and keeping sessions active. Full information is in our stand-alone Cookie Policy.

You may adjust settings through the banner that appears on our site, or via your browser’s controls.

Data Security

We put in place sensible technical and organisational steps to shield your data, such as:

  • A hosting platform secured with SSL encryption
  • Restricted staff access to personal records
  • Backups and firewalls that meet industry best practices
  • Encrypted submission forms

While no system is foolproof, we regularly update these protections in line with emerging standards and threat intelligence.

Third-Party Links

Our site sometimes points you to outside pages-say, Google Maps or a partner’s store.

Though well choose links carefully, we cannot control how those sites handle your data. Please read their privacy rules before using them so you know what to expect.

International Data Transfers

Your data sits on servers and gets processed right here in the United Kingdom. Should it ever travel beyond UK borders-for example, to a cloud partner or other supplier, make sure standard contract clauses or similar legal shields keep it secure.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect:

  • Changes in our services
  • Changes in the law
  • Improvements in data protection practices

The latest version will always be available on this page. Continued use of our services after updates implies your acceptance of the revised policy.